Heritage Pointe of Warren Welcomes New Executive Director

For William (Bill) Reese, leadership in senior living starts with a simple question: How would you want your own family member to be treated?

That question has guided Bill throughout more than three decades in healthcare management, and now it is helping shape his approach as the new Executive Director of Heritage Pointe of Warren. The senior living community in Warren, Indiana, offers independent living in villas, townhomes, or apartments. Assisted living, memory care, short-term rehabilitation, outpatient therapy, and long-term skilled care are provided on the same campus, thus offering a complete continuum of care, and known as a Life Plan Community.

“I believe to work in healthcare, especially senior living, every employee must have a ‘servant’s heart,’” Bill says. “You need to ask the question, ‘If this was your mother, father, grandmother or grandfather, how would you like them to be treated?’”

For Bill, the answer is with caring, compassion, kindness, respect and responsiveness. Those principles align closely with the values of Heritage Pointe, an organization for which he says he has tremendous respect.

“We are very pleased to welcome Bill to Heritage Pointe of Warren,” says Chod Boxell, CEO of Heritage Pointe Communities. “His extensive healthcare experience, commitment to senior living and belief in treating every resident with dignity and respect make him a wonderful addition to our team.”

Bill’s career in healthcare management has included management in long term care, medical practice management and hospitals. He has worked in both nonprofit and for-profit organizations, but says church sponsored nonprofit healthcare has been particularly meaningful to him.

“Hands down, this sector has been the most rewarding to work in and has provided the greatest career satisfaction,” he says.

Bill believes senior living is about excellent care while focusing on every aspect of the resident experience, from including rehabilitation to nutrition, activities and opportunities for connection.

“When you can provide this level of service to our residents and make their days enjoyable, that is why working in senior living is so satisfying,” he says.

As he begins his new role, Bill wants residents, families and staff to know that communication is important to him.

“My door is always open to staff, residents and families to discuss issues, problems, to celebrate successes or anything else that is on their mind,” he says.

His leadership philosophy is grounded in the Golden Rule and a belief that doing the right thing should not depend on whether anyone is watching.